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WhatsApp Support
Customer assistance

Contact Support

Get help with a payment, delayed delivery, wrong status or order-tracking issue. Include your order reference so the support team can locate the transaction quickly.

Open WhatsApp Support Track Your Order
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Send your order reference and a clear description of the problem.

Support phone 0545017972

Call during the displayed support hours for urgent order assistance.

Email support Not currently published

Use WhatsApp or the support phone number for assistance.

What to send support

Providing these details helps the team investigate without repeatedly asking for basic information.

01
Your order reference

Copy the reference shown after checkout or in the payment confirmation message.

02
Customer or beneficiary phone

State the number used at checkout and the number expected to receive the bundle.

03
Network and package

Mention whether the order was for MTN, Telecel or Tigo/AirtelTigo and the bundle size selected.

04
A clear description

Explain whether the payment is pending, delivery is delayed, the status looks wrong or another issue occurred.

Never send your mobile-money PIN, card PIN, one-time password, complete card number or banking password to support.

Common support questions

These answers may resolve the issue before you contact the support team.

My payment went through but the order still says pending. What should I do?
Wait briefly and refresh the order tracker . Payment callbacks may sometimes be delayed. The system also runs scheduled gateway verification. Contact support with the order reference when the status does not update after a reasonable period.
The bundle has not arrived yet. Does that mean the order failed?
Not always. A paid order may be received, queued or processing while the network or fulfilment service completes delivery. Check the current status first. Contact support when the order remains unchanged beyond the usual processing period.
Can support reverse data sent to the wrong number?
Delivery to a valid but incorrectly entered number may not be reversible. Always review the network, beneficiary number and package before payment. Report the issue immediately so support can check whether delivery has already occurred.
Why is a payment screenshot not enough to confirm my order?
Screenshots can be edited and do not prove that the exact order reference, amount and currency reached the merchant account. Payment is confirmed from the gateway’s server record.
What information should I never send to support?
Never send your mobile-money PIN, card PIN, one-time password, complete card information, online-banking password or another account credential.