Customer help centre

Frequently Asked Questions

Find clear answers about choosing a package, verifying a beneficiary number, making payment, checking delivery and contacting support.

Browse Data Packages Track an Order

No account needed

Customers use secure guest checkout without creating a wallet or login.

Verified payments

Payment is confirmed from the gateway’s server record, not from screenshots alone.

Guest order tracking

Use the exact order reference and customer or beneficiary phone number.

Support assistance

Send the order reference and a clear explanation when help is needed.

Ordering data

Choosing a service, package and beneficiary number.

Do I need to create an account before I can buy?

No. GoodPrice GH uses guest checkout. Select a supported network and package, enter the required details, review the order and continue to payment.

Which networks can I buy data for?

The services currently shown on the purchase page are available for ordering. Services or packages may be paused temporarily when a provider is unavailable.

MTN Data 3 active packages Telecel Data 1 active package Tigo Data 1 active package

Can I buy a bundle for another person?

Yes. Enter the intended beneficiary’s supported mobile number. Review the number, selected network and package carefully before payment.

Can I change the beneficiary number after payment?

A number cannot normally be changed after the order has entered fulfilment. Contact support immediately with the order reference. Data delivered to a valid but incorrectly entered number may not be reversible.

Why is the final price loaded from the server?

The server reloads the active product and authoritative price before creating the order. This prevents an edited browser value from changing the amount that should be paid.

Phone verification

Why a beneficiary number may be approved, rejected or unavailable.

Why does the website verify the beneficiary number?

Verification helps reduce invalid numbers and wrong-network submissions before payment. A successful verification does not remove the customer’s responsibility to review the number carefully.

What happens when verification fails?

Checkout is stopped and the displayed message should be reviewed. Correct the number or selected network and try again. Contact support when the number appears correct but remains rejected.

What does “verification service unavailable” mean?

The external verification provider could not give a reliable result at that moment. The system stops checkout rather than guessing. Wait briefly and try again.

Does verification guarantee successful delivery?

No. Verification checks the information available from the configured provider. Final delivery still depends on the mobile network, fulfilment provider and the beneficiary number remaining eligible.

Payments

Gateway confirmation, pending payments and duplicate attempts.

Which payment methods are available?

The checkout page displays the payment gateways currently enabled by the administrator. A gateway may be unavailable temporarily while its configuration or service is paused.

Why is my payment screenshot not accepted as final proof?

Screenshots can be edited and do not prove that the exact merchant reference, amount and currency reached the correct account. The website verifies payment directly with the gateway.

I paid but the order still says pending. What should I do?

Wait briefly and refresh the order tracker . Gateway callbacks can sometimes be delayed, and the scheduled reconciliation worker may confirm the payment afterwards. Contact support when the status remains unchanged.

What happens when the paid amount does not match the order?

The transaction is not automatically treated as a valid paid order. A reference, amount or currency mismatch is placed in Needs Review for administrator investigation.

What should I do when I accidentally try to pay twice?

Do not make another payment until the order tracker has been checked. Send the order reference and both gateway references to support when two charges appear to have completed.

Delivery and order status

Understanding the stages displayed after payment.

What does Received mean?

The payment has been verified and the order has been accepted by the website. It does not necessarily mean the bundle has already been delivered.

What does Processing mean?

The order is being handled by the fulfilment system or provider. Delivery may still depend on network availability.

What does Completed or Delivered mean?

The system or administrator has recorded the order as successfully fulfilled. Check the beneficiary number and contact support with the order reference when the bundle cannot be confirmed.

What does Needs Review mean?

The transaction requires administrator attention, usually because payment, reference, amount, currency or another record did not match the normal automated checks.

Does a delayed bundle mean the order has failed?

Not always. A paid order can remain queued or processing during a provider or mobile-network delay. Check the latest status before making another purchase.

Order tracking

How to view a guest order without a customer account.

How do I track my order?

Open the order tracker and enter the exact order reference together with the customer or beneficiary phone number used at checkout.

Why do I need both the order reference and phone number?

The combination helps protect guest-order information from being viewed by someone who only guesses or discovers an order reference.

Why does the tracker say the details do not match?

Check for typing errors and use the phone number connected to the order. The tracker intentionally gives a general error rather than revealing which part was incorrect.

I lost my order reference. What should I do?

Contact support with the customer phone, beneficiary number, network, package, approximate payment time and gateway reference. Do not send a PIN or OTP.

Support and refunds

What information to provide and how a case is investigated.

What should I send when contacting support?

Send the order reference, customer phone, beneficiary number, network, package and a clear description of the issue. A gateway transaction reference may also help with a payment investigation.

Can support request my MoMo PIN or OTP?

No. Never send a mobile-money PIN, card PIN, one-time password, banking password or full card information to support.

When can a refund be considered?

A refund or other resolution depends on the verified payment record, delivery status, provider response and the Terms and Conditions . Data already delivered to the submitted beneficiary may not be refundable.

How long will an investigation take?

Simple cases may be resolved quickly. Payment, provider or mobile-network cases may take longer because support must compare records from more than one system.

Privacy and security

How customer, order and payment information is handled.

What personal information is collected?

Information may include customer and beneficiary phone numbers, optional name or email, selected service and package, order reference, amount, payment status, delivery status and limited security records.

Does the website store my MoMo PIN or card PIN?

No. Payment authentication is handled by the payment provider. The website stores transaction references, amount, currency and status needed to verify and reconcile the order.

Is my information sold to advertisers?

Customer personal information is not sold. Limited information may be shared with payment, verification, fulfilment, messaging, hosting or lawful authority recipients for the purposes explained in the Privacy Policy .

How can I make a privacy request?

Contact support and explain the request. Identity verification may be required before access, correction or another privacy action is completed.

Protect your account: GoodPrice GH support will not ask for your mobile-money PIN, card PIN, one-time password or banking password.

Did not find the answer? Contact support on 0545017972 with your order reference and a clear description of the issue.

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